The exact same thing happened to me last night there Stovetopp after I downloaded and then went on to make a deposit. In the cashier was a message stating "There was a problem updating your account balance. Please contact Customer Services and provide trace number xxxxxxx.
So I made the call to customer support and inquired whether or not this so-called "Pre-Authorized" deposit would in fact be removed from my banking account and the guy at customer service told me no. He went on to say that they were changing over their cashier processor software and would email me when it was ready to accept deposits there.
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